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REFUND UPDATE – EFFECTIVE DATE 04/27/20
First we would like to thank you for the patience you have shown us as we have been moving along the refund process. We are extremely aware the wait from your point of view has been difficult, at best.
Please know that under our current working restraints we are still working as quickly as we possibly can and continuing to spend countless hours advocating on your behalf.
As most of you are aware we have been working on refunds in travel start date order. If your group had a travel start date in March or April your refund checks are being mailed today.
We understand that every single person has been impacted by this pandemic. We understand that all households have felt the impact of one or more wage earners no longer being able to provide as they have done in the past. We understand that many of you are now not only trying to work from home as best as possible but have also taken on the additional role of an educator. Our staff has equally been facing these challenges.
A phrase we seem to hear often is that ”we are all in this together”. While the situation is true many could argue the opposite. We don’t know anyone’s personal situation. There can be no doubt that there are households that have been significantly impacted more than others, and that there are households that are facing more challenges than others. Please know that the impact of this pandemic for each and every one of you weighs heavily on our shoulders.
We are continuing to advocate on your behalf and to work as fast as humanly possible to continue the refund process. We will provide an update for your trip as soon as we possibly can. In the meantime please know that each and every one of you is important to us.
We wish all of you peace and good health as we continue through this difficult time.
President, Super Holiday Tours
Frequently Asked Questions
When can I expect a refund?
Please understand that we are working with our suppliers on your behalf in an effort to secure/recover any refunds.
How much is my refund?
As a legitimate tour operator in the business for 45 years our job is to ensure that all of the components of your trip are paid in full. Again, we are doing our best to work with our suppliers.
Can you provide me with the appropriate documentation I need for my CFAR refund?
Yes, I will email you a copy of your contract which includes the trip components and pricing. Please email email@example.com with your request. We will provide the copy of the document in the order the request was received.
Will you send me my tickets that were purchased on my behalf?
No. All of our tickets were purchased as a group package and cannot be separated. Again, we are doing our best to work with our suppliers
Why do I have to wait for a refund if I canceled without penalty per your cancellation policy?
Please understand we are working diligently to reply to requests in the order that they were received. The delay is caused by the volume of requests that we are receiving.